Award winning, outcome-driven, and empathetic product leader.

Proven ability to lead cross-functional teams (UX, Engineering, Marketing/Sales), build effective roadmaps, manage stakeholder relations and launch/land successful products. Expert in CRM, E-Commerce and EdTech products and businesses. Most notable for the following:

🌟 Crafting Impactful Roadmaps 🌟

At Google Cloud, I led the partner onboarding strategy, resulting in a 32% reduction in onboarding time and a 30% decrease in support cases. My collaboration with UX, engineering, and QA teams led to the successful launch of a revitalized onboarding experience.

🚀 Creating User-Centric Solutions 🚀

During my tenure at Impartner, I managed partner engagement and incentives, introducing innovative solutions that significantly reduced operating costs and unnecessary spending for users. My ability to prioritize user satisfaction and operational efficiency has been a consistent driver of success throughout my career.

🤝 Collaborative Leadership 🤝

At Imagine Learning, I lead the roadmap and execution of the flagship products. This included reporting, administrator management, and student experience.

Experience

Google Cloud, Product Manager | L5

September 2021 - September 2023

  • Spearheaded a new partner onboarding platform that integrated 1P and 3P platforms and created a new self-guided partner experience that reduced onboarding time by 32% and support tickets by 31% by providing an intuitive and guided experience.

  • Developed and deployed 5 automated nudge email campaigns that propelled user engagement by 43%.

  • Pioneered the implementation of comprehensive usage and platform instrumentation, enabling data-driven decision-making and empowering leadership with actionable insights.

Impartner, Senior Product Manager

March 2019 - August 2021

  • Decreased customer operating costs by 40% by building and launching the award-winning Program Compliance Manager product that allows users to promote and demote partners based on performance.

  • Led user research, development and launch of new products that increased ARR and customer satisfaction: Market Development Funds Manager, Payments Manager and Channel Intel+

Imagine Learning, Senior Product Manager

January 2016 - March 2019

  • Launched Activity Explorer and Playlist products, revolutionizing the learning landscape by boosting student retention and empowering teacher-centered instruction.

  • Expanded the Imagine Español product portfolio with over 40 hours of engaging and enriching learning content, providing students with a comprehensive and immersive language learning experience.

  • Reduced initial app launch time by 70% by releasing a fast and performant Imagine Learning Student app that improved overall user satisfaction dramatically and spanned multiple platforms (WebGL/Native Browser, iTunes App Store, Google Play Store, Amazon Appstore, Windows Store)

  • Revolutionized student login process by introducing QR code technology, reducing login time by an impressive 90%, streamlining access and enhancing the overall learning experience.

  • Spearheaded the development and launch of Media Booster, a groundbreaking solution that reduced user loading times by a staggering 56%, enhancing user experience and satisfaction.

Imagine Learning, Senior Support Engineer

January 2010 - December 2015

  • Resolved over 5K escalated cases with 95% customer satisfaction.

  • Developed new ticketing taxonomy system that gave product teams crucial insights.

  • Created training material and community to enable support team troubleshooting skills.

Education

Brigham Young University, 2016

Bachelor of Arts Communications, Public Relations Emphasis

Business Management Minor

Awards

Google Cloud Business Platform

Respect Value Award | 2023

Impartner

Employee of the Year | 2020

Imagine Learning

Customer Service | 2013